Contact Tradly Market
Get in touch with Tradly
For buyer onboarding, supplier registration, delivery questions, eTIMS invoice queries, or anything else — reach the Tradly team directly. Below are the fastest ways to get us.
Get in touch with Tradly
Buyer onboarding, supplier registration, delivery, invoices — reach the Tradly team directly.
Ways to reach Tradly
Phone
+254 782 589 007
Order help, delivery status, urgent questions.
General
[email protected]
Partnerships, press, onboarding new buyers or suppliers.
Support
[email protected]
Existing-order issues, invoice queries, refunds.
Based in
Nairobi, Kenya
Delivering across Nairobi, Kiambu, Machakos, Kirinyaga, Murang'a, Nyeri, Nyandarua, Embu, Nakuru, Laikipia and Uasin Gishu.
Support hours
- Monday – Friday
- 07:00 – 19:00
- Saturday
- 08:00 – 16:00
- Sunday & public holidays
- Order any time — dispatch resumes next business day
All times East Africa Time (UTC+3). Orders placed after 3 p.m. weekdays or over the weekend are dispatched the next business day.
Before you get in touch
Most delivery, minimum-order, invoicing and payment questions are answered on the FAQ. If your query is about an existing order, opening your account page shows the driver ETA and the current invoice status directly.