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Frequently asked questions
Delivery zones, timing, invoicing, minimum orders and payment. If your question isn't here, message the team from your account page and we'll follow up.
Frequently asked questions
Where does Tradly Market deliver?
Tradly delivers across Nairobi and Kiambu (Ruiru, Juja, Kikuyu, Kahawa Sukari/West/Wendani, Northlands, Membly, Kiambu town, Limuru), the Athi River corridor and greater Machakos (Kitengela, Mlolongo, Syokimau, JKIA, Konza, Machakos town, Kangundo, Tala), the Thika–Central corridor (Makuyu, Kenol, Makutano, Murang'a, Kirinyaga's Kagio/Sagana/Baricho, Embu), the highland loop through Nyeri (Nyeri town, Karatina, Mweiga), Nyandarua (Ol Kalou, Engineer, Njabini, Wiyumiririe), and Laikipia (Nanyuki, Nyahururu, Rumuruti), Nakuru county (Nakuru town, Naivasha, Gilgil, Njoro, Molo, Elburgon, Subukia, Jikaze), and out to Uasin Gishu (Eldoret and its surrounds) — and to institutions inside all of those areas.
How fast does Tradly Market deliver?
Orders placed before 3 p.m. are dispatched the same day and typically delivered by end of day within Nairobi. Kiambu and near Machakos land next day. Kirinyaga, Murang'a, Nyeri, Nyandarua and Embu land within one to two days. Nakuru county (Nakuru, Naivasha, Gilgil, Elburgon, Subukia), Laikipia (Nanyuki, Nyahururu) and Uasin Gishu (Eldoret) land within two to three days depending on distance from the Nairobi depot.
Do I get a KRA-compliant invoice?
Yes. Every order is invoiced through Tradly Finance and each invoice is eTIMS-compliant with KRA-registered supplier codes on every line item.
Is there a minimum order?
There's no cart-level minimum. Some pack sizes carry a minimum order quantity (MOQ) shown on the product page — the cart enforces it automatically.
How do I pay?
Business accounts receive a monthly invoice payable by bank transfer or M-Pesa. Ad-hoc orders can be paid at checkout via Paystack (card or M-Pesa).
Still stuck?
The Tradly team is on WhatsApp during business hours. Sign in and open your account page for the direct line, or start browsing the market.